By Bonny Evans, Senior Manager of Best Practices —
How do I get started? What information do I need? To whom do I need to talk? With whom should I work? I often ask myself these types of questions when I begin using a new business technology solution because their answers are essential to establishing a clear approach for meeting my objectives. I've often wished I had a guide to getting started so I could reach my goals more quickly and fast track the adoption process, especially for learning a new technology solution.
Many of our customers ask these same questions as they begin using Tealeaf, so I'll take this opportunity to share a few tips on how best to get started with Tealeaf.
How do I get started? What information do I need? To whom do I need to talk? With whom should I work? I often ask myself these types of questions when I begin using a new business technology solution because their answers are essential to establishing a clear approach for meeting my objectives. I've often wished I had a guide to getting started so I could reach my goals more quickly and fast track the adoption process, especially for learning a new technology solution.
Many of our customers ask these same questions as they begin using Tealeaf, so I'll take this opportunity to share a few tips on how best to get started with Tealeaf.
Tip #1: Annotate a Tealeaf session to improve cross-functional communication. When sharing information about a site issue across different departments it is easier to use a common 'language'.
- When escalating an issue, annotate Tealeaf sessions with notes so the web development team can easily reproduce and more quickly resolve issues.
- Communication fosters event creation. Collaborate with web development teams and business analysts to gather inputs for creating events. Be sure to think about how the event will be used for reporting and analysis.
- Regular communications via reports and dashboards are crucial and will help the teams that view this information identify additional areas for analysis, which will result in deeper insights.
Tip #2: Leverage what you already know. Build on the knowledge held by team members across your organization. Create events based on this knowledge and expand it as you discover new issues. Create alerts to warn you when expected thresholds are exceeded.
- All sites have known error pages and messages. Create events for standard client and server errors codes such as 404 or 501. Create events for messages such as "An account already exists for this email address."
Tip #3: Monitor site behavior so you know what's 'normal.' With regular site monitoring, you can begin to distinguish expected and 'normal' behavior from anomalous behavior. That way, you know which behavior to further investigate.
- Gather data to build a baseline for how customers are using your site.
- Create reports, dashboards and scorecards and align them to your analysis goals. Review them regularly to uncover areas that require further investigation.
These are just a few tips for getting started with Tealeaf. In future posts, I will provide other tips our customers have found helpful. Do you have any advice to share with other Tealeaf users?
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