A common Tealeaf question and a new way to reply
As the CTO of Tealeaf, I’m fortunate to talk to many organizations interested in improving their customer’s experience. Whether I’m speaking to the CIO, the VP of eBusiness or the team managing the online channel the question always arises when discussing online customer experience: “Why does Tealeaf capture everything, what is the data and just what is it used for?"
I’d guess I’ve had this conversation thousands of times since Tealeaf was founded in 1999 and I enjoy seeing how companies can immediately grasp how visibility into their customer can really change the way they conduct their business. Because I haven’t had a chance to talk to everyone who might be interested in how Tealeaf operates I decided to visually walk someone through how Tealeaf captures the complete user experience.
How does Tealeaf Capture the Complete User Experience?
Here is my answer in video format...
I'm interested to know your thoughts, comments and what questions you come up with next...
-- Robert Wenig, Founder, CTO, Member of Board
As one working on ways to simplify the complex for C-Suite consumption... I applaud your video. Well done!
Posted by: Meryl Steinberg | July 11, 2008 at 09:24 AM